Refund and Returns Policy

Last Updated: June 5, 2025

1. General Policy

Due to the digital nature of our PC optimization software, Lucky Optimization does not offer refunds under normal circumstances. This policy prevents abuse (e.g., users optimizing their PCs and then requesting refunds).

2. Exceptions (Limited Eligibility)

Refunds may be considered only in these cases:

  • Duplicate Purchase: You accidentally bought the same license/subscription twice.
  • Software-Induced Damage: The Software caused verifiable harm to your PC (e.g., system instability, data loss). You must provide:
    • Proof of purchase (receipt/invoice).
    • Detailed evidence (e.g., system logs, screenshots, or a technician’s report).

All requests are reviewed case-by-case.

3. How to Request a Refund

  1. Email us within 14 days of purchase at [support@lucky-optimization.com] with:
    • Your order number.
    • A description of the issue (for damage claims).
    • Evidence (if applicable).
  2. We will respond within 5 business days with a decision.

4. Non-Refundable Scenarios

No refunds will be granted for:

  • Change of mind after purchase.
  • Minor performance differences (results vary by PC).
  • Incompatibility with unsupported systems.
  • Expired refund windows (all claims must be submitted within 14 days).

5. Approved Refunds

If approved:

  • Refunds are processed within 10 business days.
  • The refund will be issued to your original payment method.

6. Contact Us

For refund-related questions, contact:
📧 Email: [support@lucky-optimization.com]
🌐 Website: [https://lucky-optimization.com/contact]